WhatsApp banned above 2 Million Indian accounts for spamming innocents between May 15 to June 15

As per the details in company’s first monthly transparency report, the instant messaging platform – WhatsApp banned above 2 million Indian accounts between May 15 and June 15 to avoid harmful behavior and spam.

The company notified that more than 95% of these 2 million user accounts were banned due to the unauthorized use of automated or bulk spam messaging. WhatsApp also said that they received 345 queries from users in India, who used the grievance redressal methods, and of this, 63 accounts were actioned upon—this meant either banning an account or restoring access to a previously banned account.

The instant messaging platform added “Our top focus is preventing accounts from sending harmful or unwanted messages at scale. We maintain advanced capabilities to identify these accounts sending a high or abnormal rate of messages and banned 2 million accounts in India alone from May 15-June 15 attempting this kind of abuse.

The company informed that besides the behavioral signals from accounts, WhatsApp relies on available unencrypted information including user reports, profile photos and group photos and descriptions, besides deploying advanced AI tools and resources to detect and prevent abuse on its platform.

WhatsApp took pride in informing about its abuse detection method, it works in three stages which includes detection during registration, while messaging and in response to negative feedback from user reports and users blocking an account.

From the total 345 reports received during the month, the company successfully actioned 63 accounts, while it divided others under multiple categories that didn’t require further actioning—these comprised of users who required assistance to access account, assistance for one of the features, provide feedback for service or requests for restoration of banned accounts with such requests being denied. A compilation of all these reports once received was sorted using various grievance redressal methods by the company.

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